RETURNS & EXCHANGE
We accept exchanges and refunds on all our pieces within 14-days from the date you received your order.
We only ask that the following requirements are met:
- Item/s must be in original condition with returns tag and hygiene seal remaining in place.
- Item/s must not have been worn, washed or altered in any way.
Unfortunately, we cannot accept any returns that do not meet above requirements.
Refunds will be issued excluding the original shipping and return label cost.
The shipping cost incurred for returning item/s to ONON for an exchange or refund are not covered nor reimbursed by us.
We try and process returns as quickly as possible. If you are initiating a return, we try our best to reply with your Returns Authorisation (RA) number within 24 hours.
If you're exchanging, we will send your new piece/s out, and email you a new tracking number within 1-2 business days
If you're refunding, we will refund you through the same method you used to pay (Paypal or credit card) within 1-2 business days.